Last updated on 25th March 2025.
Uxbridge Meyer Publications operates this website on behalf of sharonbirkin.com.
Uxbridge Kids is an imprint of Uxbridge Meyer Publications.
Refund Policy
We want you to be completely satisfied with your purchase from this website. If you have any concerns or questions about your order, please do not hesitate to contact us at author@sharonbirkin.com.
Refunds and Exchange Eligibility (Third Party Retailer)
To be eligible for a refund, please ensure that:
1. You have purchased goods from an authorised third-party retailer such as Amazon UK or IngramSpark. (if purchased through a third-party retailer, contact the retailer to start the refund process).
2. E-books: Due to the nature of digital products, we do not offer refunds on e-book purchases.
Refunds and Exchange Eligibility (Direct from Uxbridge Meyer Publications)
Uxbridge Meyer Publications are not obliged to offer a refund on any purchase if you have changed your mind or due to an error on your part.
If the purchase was made directly from Uxbridge Meyer Publications and an item is been damaged during the shipping process, we will be in touch with you to advise of the next steps once we have consulted with the shipping provider. We will replace like for like items that are defective or damaged.
In such cases you are required to provide proof of purchase, such as:
1. Your order confirmation or a receipt
2. Reason for the refund request
Submit pictures of the packaging and the damaged merchandise along with any additional information to author@sharonbirkin.com within 24 hours of receipt of delivery.
Once the request is received, we will provide instructions on how to return the physical item, if applicable.
Upon receiving the returned item(s), we will inspect it and notify you of the approval or rejection of your replacement.
Questions: If you have any questions about our refund or exchange policy, please contact us at author@sharonbirkin.com
Shipping Policy
This Shipping Policy describes the shipping and delivery terms purchased from us through this Website. By purchasing books from the Website, you agree to be bound by this Policy. If you do not agree to this Policy, please refrain from purchasing goods from the Website.
Shipping Destinations
Uxbridge Meyer Publications Limited offer shipping to addresses within the United Kingdom only. International shipping is offered through our third-party affiliate links such as Amazon UK and IngramSpark.
Shipping Methods
Signed book purchases directly from this website.
Orders will be processed and shipped within 3 business days from the date of purchase. We offer the following shipping methods:
1. Standard Shipping: Delivery typically takes 2 to 3 business days from the date of shipment.
2. Expedited Shipping: Delivery typically takes 1 to 2 business days from the date of shipment.
Additional charges may apply for expedited shipping.
Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout. The cost of shipping will depend on the shipping method selected and the delivery address provided.
Delivery Time frames
Please note that delivery time frames provided are estimates only and are not guaranteed. Actual delivery times may vary depending on factors such as shipping method, destination address, and carrier delays. We are not responsible for delays in delivery caused by circumstances beyond our control, including but not limited to weather conditions, customs delays, or carrier disruptions.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can track the status of your order using the provided tracking number on the carrier's website.
Shipping Restrictions
We currently do not offer international shipping for books ordered directly from this Website. We apologise for any inconvenience this may cause; however, this service is offered from our affiliate partners, of which a link is provided.
Shipping Damage or Loss
If your order arrives damaged or is lost in transit, please contact us immediately at author@sharonbirkin.com. We will work with the carrier to resolve the issue and arrange for a replacement or refund, as appropriate.
Contact Us
If you have any questions about this Shipping Policy, please contact us at author@sharonbirkin.com.